Here you will find answers to the most frequently asked questions regarding the purchase, download, installation, and support of our diagnostic software. Can't find your question? Simply message us via WhatsApp or email.
Purchase & Delivery
What do I receive after purchase?
You will receive exactly what is specified in the respective product description: the download link for the software and a step-by-step installation guide in German.
How quickly will I receive my download link?
After payment is received, your order is automatically sent to the email address you provided at checkout – usually immediately after purchase. Since the email contains a link, please also check your spam folder. Ensure you provide a valid email address when ordering.
How do I download the software?
You download the software directly from our cloud server – no torrents, just a direct download. The file size depends on the specific version and is stated in the product description.
How long do I have access to the download link?
You have 30 days to download your purchase and save it to your computer. After 30 days, the link will no longer be available. This period is limited because cloud storage and bandwidth incur ongoing costs.
Is there shipping?
No, all products are purely digital. Delivery is free worldwide via email.
What payment methods are available?
You pay securely via the Shopify checkout, for example using PayPal, Apple Pay, Google Pay, or credit card.
Can I return digital products?
For digital content, the right of withdrawal expires if you have expressly agreed before purchase that delivery will begin immediately and the download has been provided. Please therefore read the product description carefully before purchasing. In the event of technical problems, we will naturally assist you in finding a solution. All details can be found in our cancellation policy.
System Requirements & Compatibility
Does the software run on Windows 10 and Windows 11?
Yes, the software runs on Windows 10 and Windows 11 (64-bit). Windows 7 and Windows 8 are not supported.
What laptop do I need?
We recommend a laptop with Windows 10 or 11 (64-bit), an Intel Core i5 processor or better, and at least 256 GB of free disk space. The exact storage required for each version is listed in the product description.
Which vehicles is the software suitable for?
The diagnostic software is compatible with BMW and MINI vehicles of the E, F, G, and I series, as well as Rolls-Royce. You can find the exact compatibility for each product.
Which cable or interface do I need?
That depends on your vehicle:
- E-Series (e.g., E46, E90) → K+DCAN cable
- F-Series (e.g., F10, F30) → ENET cable
- G-Series (e.g., G20, G30) → ENET cable or ICOM
The supported cables and interfaces are always listed in the product description.
What is the difference between ISTA-D and ISTA-P?
- ISTA-D (Rheingold): Diagnosis, coding, and programming for E, F, and G models
- ISTA-P: specifically for programming older E-series vehicles
Is the software in German?
Yes, the software is available in German and English.
How often can I install the software?
As often as you like – the number of installations is not limited.
Installation & Support
How do I install the software?
After purchase, you will receive an email with the download link and a step-by-step guide. The software features a 1-click installation; a video tutorial is also included.
I cannot connect to the vehicle – what should I do?
All products include a PDF guide that explains how to set up your ICOM, K+DCAN, or ENET cable. If it still doesn't work, please contact the seller of your cable or interface – we cannot take responsibility for third-party hardware. Alternatively, you can book our remote support, and we will set up the connection for you.
Do you offer remote installation?
Yes. Installation assistance is not included in the purchase price, but you can book it as a paid remote service. Here is how it works:
- Contact us and specify the software purchased and your Windows version.
- You will receive a quote for your software or package.
- We will arrange an appointment with our specialist.
- After payment, you send us your login credentials for AnyDesk or TeamViewer.
- Our specialist will connect remotely to handle setup, configuration, and a basic check.
For the remote session, you need a stable internet connection and sufficient free disk space.
What is included in installation support?
- INPA package (NCS Expert, EDIABAS)
- Basic ISTA-P installation
- Basic ISTA+ installation
- Not included: Programming, control unit updates, and interface installation
Do you also help with old or existing installations?
No, the support applies only to new installations. Please remove previous installations completely before reinstalling.
How do I reach support?
You can reach us via WhatsApp, Telegram, or email. We will assist you as quickly as possible.
Note: BMW and MINI are registered trademarks of Bayerische Motoren Werke AG. Bimerpro is an independent provider and is not affiliated with BMW AG. Brand and model names are used solely to describe vehicle compatibility. Please use the software responsibly and observe all applicable laws.